• 1Account opening
  • 2Personal Area
  • 3Personal information and access data
  • 4Profile verification
  • 5About Octa
  • 6Trading conditions
  • 7Trading accounts
  • 11Deposit bonus
  • 13Deposit and withdrawal
  • 14IB program
  • 15Autochartist
  • 16Trade and Win loyalty program
  • 17Octa Copy for Copiers
  • 18Octa Copy for Master Traders
  • 19Status program
  • 20Shares trading
  • How do I sign up?
    1. Visit the signup page, fill it out, and press Open Account or link via your social media profile.
    2. Find our message titled Confirm Your Email Address in your inbox, open it, and press Confirm Email—you will be redirected to our site.
    3. Fill in all the required information and press Continue. Next, finish setting up your trading account, and you're ready to go.
  • I already have a profile in Octa. How can I create a new account?
  • What type of account should I choose?
  • What leverage should I select?
  • Can I open an Islamic-friendly account?
  • Where can I find your customer agreement?
  • I opened a trading account. What do I do next?
  • How can I open a shares trading account?
  • What is Personal Area for?
    In your Personal Area, you can:
    • open new accounts
    • manage existing ones
    • make deposits
    • request withdrawals
    • transfer funds between your accounts
    • claim bonuses
    • restore forgotten passwords.
  • How do I sign in to my Personal Area?
  • I forgot my Personal Area password. How can I restore it?
  • How do I switch between accounts in my Personal Area?
  • How do I change my leverage?
  • How do I switch my MT4 account to regular or swap-free?
  • Where can I find all of my accounts?
  • How can I hide an account I am not using anymore from my accounts list?
  • How can I close my Personal Area?
  • What is Monitoring?
  • How do I add my account to Monitoring?
  • How do I remove my account from Monitoring?
  • How do I hide my real account balance and positions from Monitoring?
  • Can I have several Personal Areas?
  • How do I change my email address?
    1. Log in to your Personal Area.
    2. Open the Settings drop-down menu next to your name.
    3. Select Your details page.
    4. Press Change next to your current email.
    5. Enter your new address and press the Change email button.

    We will send you a confirmation link to both old and new addresses. We will send confirmation links to both your old and new addresses. Check both of your inboxes and follow the link in each of them to apply the changes.
  • How do I change my phone number?
  • I forgot my trading account password. How can I get a new one?
  • How can I change my Octa PIN?
  • How can I change my Personal Area password?
  • How can I change my trading account password?
  • I lost my trading account password/Octa PIN. How can I restore it?
  • How can I change my investor password?
  • How can I restore or change my investor password?
  • How can I verify my profile?
    You need to provide us with a document verifying your identity. It can be a passport, national identity card, or any other government-issued photo ID. The document must not be expired.
    You should submit a picture of your ID through your Personal Area or send it to kyc@octafx.com. When taking a picture, make sure that
    • your name, photo, date of birth, signature, issue and expiration dates, and serial number are clearly visible
    • the entire document is in the photo frame
    • the document is not fragmented or folded.

    Please do not edit the picture of your document before submitting it.
    If you do not reside in the country that issued your primary ID, you need to provide an additional document from your country of residence. It can be a residence permit or any government-issued ID.
  • Why should I get my profile verified?
  • I have submitted my documents. How long will it take to verify my profile?
  • Is my personal information safe with you? How do you protect it?
  • Where are your servers located?
    Our trading servers are located in London. We have a wide network of servers and data centres throughout Europe and Asia, ensuring low latency and stable connection.
  • What are your market opening hours?
  • What are the advantages of trading with Octa?
  • Does Octa take part in CSR programs?
  • How does Octa support sports activities?
  • What is your spread? Do you offer fixed spread?
    We offer floating spreads only. This means our spreads vary depending on the market situation.
    Here's why:
    Our goal is to provide transparent prices and the tightest spreads we can without applying any additional commission. We simply pass on the best bid/ask price we get from our liquidity pool, and our spread accurately reflects what is available in the market. We choose floating spread over a fixed spread as it is often lower than average. However, you may expect it to widen at market open, during rollover at (server time), during major news releases, or during high volatility periods.

    You can check minimum, average, and current spreads for all trading instruments on our Spreads and Conditions page.
  • How does floating spread change throughout the day?
  • Do you have requotes?
  • Do you have slippage on your platforms?
  • Do you guarantee stop orders?
  • Is it possible to lose more than I deposited? What if my account balance becomes negative?
  • How does negative balance protection work?
  • Do I need a certain amount of margin to open my order?
  • My order was not executed correctly. What should I do?
  • Do you have any commissions?
  • What trading techniques and strategies can I use?
  • Do you allow hedging/scalping/news trading?
  • What tools do you have to track major news releases and times of high market volatility?
  • What is a price gap, and how does it affect my orders?
  • What happens if I leave my order open overnight?
  • Can I trade cryptocurrency at Octa?
  • Can I trade commodities at Octa?
  • What are commodities?
  • What trading accounts do you offer?
    We offer real and demo accounts. Both are available on OctaTrader, MetaTrader 4, and MetaTrader 5.

    Real account allows you to operate real funds. All your profit and loss is real money.

    Demo account has simulated funds but real market conditions. You can use it to check our service, get familiar with trading tools, or test your trading strategy risk-free.

    You can also open a Champion Demo Contest account on MT4 to participate in our regular Champion Demo Contest.

    To find more information on Trading platforms and OctaTrader, MT4, or MT5 accounts, visit section 8 of this page.
  • Do you offer demo accounts?
  • How can I open a demo account?
  • How do I top up my demo account balance?
  • Why is my demo account deactivated?
  • Why is my real account deactivated?
  • Can I have multiple accounts?
  • What account currencies do you offer?
  • Can I change my account currency?
  • Where can I find the access data?
  • Where can I find access details for my trading account?
  • What trading platforms do you offer?
    We offer two very well-known trading platforms, MetaTrader 4 and MetaTrader 5, along with our integrated trading platform, OctaTrader. You can compare them and choose the one fitting your requirements.

    MT4 and MT5 are available for trading on your:
    • computer via any web browser or a desktop app
    • Android device via a web browser, the MT4/MT5 mobile app, or the Octa trading app
    • iOS device via a mobile web browser.

    OctaTrader is available for trading on your:
    • computer via any web browser
    • mobile device via the Octa trading app.

    You can open both demo and real accounts on all these platforms.
  • Can I use my account on another platform?
  • Can I run several accounts simultaneously?
  • Can I trade with my Android or iOS device?
  • Do you have a web platform?
  • How do I log into MetaTrader 4 with my account?
    Open MetaTrader 4 and press File in the toolbar, from there, select Login to Trade Account. In the pop-up window, enter your account number and password and select the server that was provided for your account during registration. You can find it in your profile (Your Accounts section) or the Your New Account Details email we sent you. If you use the Octa trading app, you don't need additionally login to the platform.
  • How do I open an order?
  • What order types are available in MetaTrader 4?
  • How do I set Stop Loss and Take Profit?
  • How do I close an order?
  • Where can I see my trading history?
  • How do I open a new chart?
  • Where do I change chart settings?
  • Why am I unable to open a position?
  • Why I can see only a few currency pairs in MetaTrader 4?
  • What are your stop levels?
  • What do I do if I see 'Waiting for Update' on the chart?
  • Why is the 'New Order' button grey?
  • Why do I see 'Invalid account' in the connection status?
  • Why do I see 'No Connection' in the connection status?
  • Do you provide EAs or Indicators? Where can I download them?
  • How do I log in to MetaTrader 5 with my account?
    1. Open MT5, then press FileLogin with trading account.
    2. In the pop-up window, enter your account number, trader password, and select Octa-Real for real accounts or Octa-Demo if you want to log in with a demo account.
  • Why can't I log in?
  • How do I open an order?
  • What order types are available in MT5?
  • How do I set Stop Loss or Take Profit?
  • How do I close a position?
  • Why am I unable to open an order?
  • How can I check my trading history?
  • How can I add EAs or custom indicators to MT5?
  • How can I open a chart?
  • How can I customise a chart?
  • How can I add an indicator to a chart?
  • How can I launch an EA?
  • What deposit bonus do you offer?
    You can claim a 50% deposit bonus on each deposit. Bigger bonuses become available during holidays and other limited-time events.
  • How can I claim the bonus?
  • Does the bonus support my margin on OctaTrader/MT4/MT5?
  • Can I withdraw the bonus?
  • Why am I unable to claim the bonus?
  • How can I check how many lots I need to trade to complete a bonus?
  • Can I claim a bonus before completing the previous one?
  • Where can I see my bonus(es) in OctaTrader, MT4, and MT5?
  • Why was my OctaTrader/MT4/MT5 bonus cancelled?
  • How can I participate?
    Sign up or log in Profile on our site, choose the Contests section in the main menu, and then select Open Champion Demo Contest account in the drop-down list.
  • When does the next round start?
  • My contest account is disabled. Why couldn't I join the contest and start trading?
  • What is a trading platform? Which platform should I use for trading?
  • Where can I find my contest rank?
  • Can I join the contest right away after signing up?
  • A round starts tomorrow. Why can’t I log into MT4 trading platform?
  • What are the prizes?
  • What is the duration of each round?
  • When does the current round end?
  • When does registration start, and how long does it last?
  • Who can participate in the contest?
  • What is a contest profile picture? Why should I upload it?
  • I can’t enter my nickname in the registration form, what’s wrong?
  • What’s an initial deposit?
  • Can I withdraw money from my contest account?
  • Where can I download the MT4 platform?
  • Should I download MT4, or can I use the browser version of this platform too?
  • What server should I use for the contest?
  • How do I win?
  • What trading techniques can I use?
  • Are hedging or reverse trading strategies allowed?
  • Where can I see contest ratings and check the current round leaders?
  • Where can I see previous rounds results?
  • Can I trade from my smartphone?
  • Can I use my contest account in another rounds or contests?
  • Can I participate in the contest if my Octa account is not verified?
  • What password should I use for trading on MT4?
  • How can I find contest stats for another contestant?
  • How can I find the list of contestants?
  • Can I change my contest nickname?
  • Can I withdraw the prize if I win?
  • How quickly will I receive the prize money?
  • What are the trading conditions of the contest?
  • How can I deposit my account?
    To make a deposit, log into your Profile, choose your primary account at the top of the page, and click New Deposit. Then, select the payment option you prefer, specify the deposit amount, and click Continue. Fill in additional information if required and confirm the deposit. All deposit methods available in your region are listed on the New Deposit page.
  • When will the deposited funds be credited to my balance?
  • How do USD/EUR exchange rates vary depending on the deposit method?
  • Are my funds safe? Are your accounts segregated?
  • I have submitted a withdrawal request. When will I receive the funds?
  • Do you charge any fees for deposits and withdrawals?
  • What is the maximum amount of deposits?
  • How frequently can I make deposits or withdrawals?
  • Can I submit a withdrawal request if I have open orders?
  • Which currencies can I use to deposit my account?
  • Where can I review my deposit and withdrawal history?
  • How can I withdraw my funds?
  • My withdrawal request status is 'pending'. What does that mean?
  • Why was my withdrawal request rejected?
  • Can I cancel a withdrawal request?
  • I have not received the funds, even though my withdrawal has been processed. What should I do?
  • Can I transfer funds between my real accounts?
  • Are internal transfers instant?
  • Do you charge any fees for internal transfers?
  • Can I apply a deposit bonus to an internal transfer?
  • Who is an IB?
    IB stands for 'Introducing broker', a person or a company that refers clients to a broker and receives commission for their trading activity.
  • How can I open a partner account?
  • What IB commission do you offer?
  • What does 'Active client' mean?
  • What is a 'Valid order' in the IB program?
  • How often is commission credited to partner accounts?
  • Where can I get promo materials?
  • How can I attract clients?
  • What is a trading signal?
    A trading signal is a sign for a trader to open a buy or sell order. It is usually based on technical indicators and often combined with fundamental analysis.
  • What is Autochartist?
  • How does Autochartist work?
  • What is Market Report?
  • How often do you send out the reports?
  • How can Autochartist report benefit my trading?
  • What are prize lots? How are they calculated?
    Prize lots are rewards you receive for trading. You can exchange them for gifts from our Trade and Win collection.
    Prize lots are calculated as follows: 1 traded lot = 1 prize lot.
    Octa Status Program participants receive more prize lots for trading:
    • Silver status: 1 traded lot = 1.1 prize lot
    • Gold status: 1 traded lot = 1.25 prize lot
    • Platinum status: 1 traded lot = 1.5 prize lots

    Prize lots are calculated for closed orders only.
  • Should I trade profitably to receive prize lots?
  • Where can I check my prize lots, and what can I exchange them for?
  • Why don't I receive prize lots even though I'm trading?
  • Can I withdraw prize lots or add them to my balance?
  • Do prize lots affect my deposit bonus lots?
  • The pin is required on checkout. What PIN is that?
  • What address should I use for delivery? Can it be different from the one I specified in my profile?
  • Are gifts delivered for free?
  • Can I change my order?
  • Can I order the same gift multiple times?
  • How long does it take for my gift to arrive?
  • It's been more than 2 weeks since I ordered the gift. Where is it?
  • Can I track my order?
  • Are Trade and Win gifts free of charge?
  • Can I share photos of my gift?
  • How to participate in #TradeAndWin 25 lots raffle?
  • I ordered a gift and it looks different. Why?
  • How can I join Trade and Win?
  • Who can participate in Trade and Win?
  • Can I claim better gifts if I reach a higher status in the Status Program?
  • How does a faster accumulation of prize lots in Trade and Win work?
  • How do I choose a Master Trader to copy?
    Examine the Master Trader’s stats first: risk score, gain, profit and loss, number of copiers, commission, order history, and other statistical data that can help you make an informed decision. Please top up your account to start copying.
  • How can I copy from a Master Trader?
  • What is the commission for copying?
  • How do I stop copying a Master Trader?
  • How can I withdraw my profit?
  • Can I stop copying a Master Trader?
  • How can I become a Master Trader?
    Any Octa client with an MT4 account can become a Master Trader. Just go to your Master Area and set up your Master Account.
  • How do I adjust the amount of the commission I charge my Copiers?
  • When do I get the commission from my Copiers?
  • When is the commission charged to my Copiers?
  • How do I receive the commission?
  • How much do I have to pay for using the service?
  • How is the Master Trader commission calculated?
  • Why should I enrol in the status program?
    Our status program allows you to enjoy extra benefits based on your balance. You can find the list of all the benefits on the User Statuses page via your Profile.
  • Which benefits can I receive from each status?
  • How do I reach a higher status?
  • Do I need to pay to enrol in the status program?
  • How long will it take for my user status to change after depositing a certain amount?
  • Does the status program allow me to make instant deposits and withdrawals?
  • What instruments are in the Forex extended group?
  • Will I lose my status if my overall balance drops below a certain threshold?
  • Does the scope of gifts in Trade and Win depend on my status?
  • What are the VIP events?
  • How does a faster accumulation of prize lots in Trade and Win work?
  • How does the spread reduction work?
  • What is shares trading?
    Shares trading allows you to invest in the shares of the world's major companies. With a shares trading account, you can access over 100 U.S. and European assets. Trade shares to diversify your portfolio and control your overall risk level.
  • How do I start trading shares?
  • How many shares can I trade?
  • What is the commission for trading shares?
  • What can I do with the shares I invested in?
  • Can I use leverage when trading shares?