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Octa trading broker
Open trading account
  • 1Account opening
  • 2Personal Area
  • 3Personal information and access data
  • 4Profile verification
  • 5About Octa
  • 6Trading conditions
  • 7Trading accounts
  • 11Deposit bonus
  • 13Deposit and withdrawal
  • 14IB program
  • 15Autochartist
  • 16Trade and Win loyalty program
  • 17Octa Copy for Copiers
  • 18Octa Copy for Master Traders
  • 19Status program
  • 20Shares trading
  • How do I sign up?
  • I already have a profile in Octa. How can I create a new account?
  • What type of account should I choose?
  • What leverage should I select?
  • Can I open an Islamic-friendly account?
  • Where can I find your customer agreement?
  • I opened a trading account. What do I do next?
    After opening an account, check your email to find your account credentials. Make sure to save them—you will need these credentials to access the trading terminal.

    If you’ve already added money into your account, or if you’ve opened a demo account, you can proceed to trading right away—by pressing Trade in your profile or by installing the MetaTrader 4 or MetaTrader 5 application for your device.

    Additionally, you can download our trading app on your smartphone to trade on the go. If you haven’t added money to your real account, check out the list of available payment methods.

    If you are new to trading, find information on trading in our Education section.
  • How can I open a shares trading account?
  • What is Personal Area for?
  • How do I sign in to my Personal Area?
  • I forgot my Personal Area password. How can I restore it?
  • How do I switch between accounts in my Personal Area?
  • How do I change my leverage?
  • How do I switch my MT4 account to regular or swap-free?
  • Where can I find all of my accounts?
    You can find all your accounts in the Trading accounts tab in the sidebar menu of your Personal Area. Press Trading accounts and then—Account list. You can also follow this link.
    At theYour accounts page, you can:
    1. View general information:
      • account number
      • account type
      • currency
      • balance
    2. Switch between accounts
    3. Restore password
    4. Hide or display accounts on the main page
    5. Make deposits
    6. Create withdrawal requests
    7. Review order history
    8. Log in to a trading terminal.
  • How can I hide an account I am not using anymore from my accounts list?
  • How can I close my Personal Area?
  • What is Monitoring?
  • How do I add my account to Monitoring?
  • How do I remove my account from Monitoring?
  • How do I hide my real account balance and positions from Monitoring?
  • Can I have several Personal Areas?
  • How do I change my email address?
  • How do I change my phone number?
  • I forgot my trading account password. How can I get a new one?
  • How can I change my Octa PIN?
  • How can I change my Personal Area password?
  • How can I change my trading account password?
  • I lost my trading account password/Octa PIN. How can I restore it?
    1. Log in to your Personal Area.
    2. Open the Settings drop-down menu next to your name.
    3. Go to the Restore password page.
    4. Select the password type you want to restore: Octa PIN or account password.
    5. Choose the account number from the drop-down menu if you want to restore the account password.
    6. Confirm that you’re not a robot.
    7. Press the Submit button.

    We will send the new password to your email address.
  • How can I change my investor password?
  • How can I restore or change my investor password?
  • How can I verify my profile?
  • Why should I get my profile verified?
  • I have submitted my documents. How long will it take to verify my profile?
  • Is my personal information safe with you? How do you protect it?
  • Where are your servers located?
  • What are your market opening hours?
  • What are the advantages of trading with Octa?
  • Does Octa take part in CSR programs?
  • How does Octa support sports activities?
  • What is your spread? Do you offer fixed spread?
  • How does floating spread change throughout the day?
  • Do you have requotes?
  • Do you have slippage on your platforms?
  • Do you guarantee stop orders?
  • Is it possible to lose more than I deposited? What if my account balance becomes negative?
  • How does negative balance protection work?
    Our top priority is giving you the best trading experience, that’s why, regardless of the risks, we have you covered: our risk management system ensures that clients cannot lose more than they initially invested. If your balance becomes negative due to Stop Out, we will compensate the difference and bring your account balance back to zero. We guarantee that your risk is limited to only those funds you have deposited into your account. Please be aware that this does not include any debt payments from the client. Thus, our clients are protected from losses beyond the initial deposit. You can read more in our Customer Agreement.
  • Do I need a certain amount of margin to open my order?
  • My order was not executed correctly. What should I do?
  • Do you have any commissions?
  • What trading techniques and strategies can I use?
  • Do you allow hedging/scalping/news trading?
  • What tools do you have to track major news releases and times of high market volatility?
  • What is a price gap, and how does it affect my orders?
  • What happens if I leave my order open overnight?
  • Can I trade cryptocurrency at Octa?
  • Can I trade commodities at Octa?
  • What are commodities?
  • What trading accounts do you offer?
  • Do you offer demo accounts?
  • How can I open a demo account?
  • How do I top up my demo account balance?
  • Why is my demo account deactivated?
  • Why is my real account deactivated?
  • Can I have multiple accounts?
    You can have multiple demo accounts—as many as you want.

    However, you cannot create more than two real accounts for each trading platform. To create three or more accounts, deposit or use for trading at least one of the two existing ones.
  • What account currencies do you offer?
  • Can I change my account currency?
  • Where can I find the access data?
  • Where can I find access details for my trading account?
  • What trading platforms do you offer?
  • Can I use my account on another platform?
  • Can I run several accounts simultaneously?
  • Can I trade with my Android or iOS device?
  • Do you have a web platform?
  • How do I log into MetaTrader 4 with my account?
  • How do I open an order?
  • What order types are available in MetaTrader 4?
  • How do I set Stop Loss and Take Profit?
  • How do I close an order?
  • Where can I see my trading history?
  • How do I open a new chart?
    Right-click the required currency pair in the Market Watch window and select New Chart or simply drag and drop it to the currently open one. You can also select New Chart from the File menu or press New Chart on the toolbar.
  • Where do I change chart settings?
  • Why am I unable to open a position?
  • Why I can see only a few currency pairs in MetaTrader 4?
  • What are your stop levels?
  • What do I do if I see 'Waiting for Update' on the chart?
  • Why is the 'New Order' button grey?
  • Why do I see 'Invalid account' in the connection status?
  • Why do I see 'No Connection' in the connection status?
  • Do you provide EAs or Indicators? Where can I download them?
  • How do I log in to MetaTrader 5 with my account?
  • Why can't I log in?
  • How do I open an order?
  • What order types are available in MT5?
  • How do I set Stop Loss or Take Profit?
  • How do I close a position?
  • Why am I unable to open an order?
    • If you cannot open a New Order window and the New Order button on the toolbar is inactive, you have logged in with your investor or read-only password. Please log in with your trader password to trade.
    • Inactive Sell and Buy buttons in the New Order window indicate that you've entered the incorrect order volume. The minimum volume you can trade is 0.01 lot, and the step is 0.01 lot. To open an order, correct the volume.
    • A Not enough money message means that your free margin is not sufficient to open the order. To open an order, adjust its volume or deposit to your account to increase your free margin.
    • A Market is closed message means that you're trying to open a position outside the instrument's trading hours. Check the trading schedule on our website or in the symbol Specifications in MT5.
  • How can I check my trading history?
  • How can I add EAs or custom indicators to MT5?
  • How can I open a chart?
  • How can I customise a chart?
  • How can I add an indicator to a chart?
  • How can I launch an EA?
  • What deposit bonus do you offer?
  • How can I claim the bonus?
  • Does the bonus support my margin on OctaTrader/MT4/MT5?
  • Can I withdraw the bonus?
  • Why am I unable to claim the bonus?
  • How can I check how many lots I need to trade to complete a bonus?
    You can track the completion progress and the remaining volume for each bonus in your profile on the Your Deposit Bonuses page.
  • Can I claim a bonus before completing the previous one?
  • Where can I see my bonus(es) in OctaTrader, MT4, and MT5?
  • Why was my OctaTrader/MT4/MT5 bonus cancelled?
  • How can I participate?
  • When does the next round start?
  • My contest account is disabled. Why couldn't I join the contest and start trading?
  • What is a trading platform? Which platform should I use for trading?
  • Where can I find my contest rank?
  • Can I join the contest right away after signing up?
    You can’t join the ongoing contest round, however, you can join the next one. Find the start date of the next round at the top of the Champion Demo Contest page.
  • A round starts tomorrow. Why can’t I log into MT4 trading platform?
  • What are the prizes?
  • What is the duration of each round?
  • When does the current round end?
  • When does registration start, and how long does it last?
  • Who can participate in the contest?
  • What is a contest profile picture? Why should I upload it?
  • I can’t enter my nickname in the registration form, what’s wrong?
  • What’s an initial deposit?
  • Can I withdraw money from my contest account?
  • Where can I download the MT4 platform?
  • Should I download MT4, or can I use the browser version of this platform too?
  • What server should I use for the contest?
  • How do I win?
  • What trading techniques can I use?
  • Are hedging or reverse trading strategies allowed?
  • Where can I see contest ratings and check the current round leaders?
  • Where can I see previous rounds results?
  • Can I trade from my smartphone?
  • Can I use my contest account in another rounds or contests?
  • Can I participate in the contest if my Octa account is not verified?
  • What password should I use for trading on MT4?
  • How can I find contest stats for another contestant?
  • How can I find the list of contestants?
  • Can I change my contest nickname?
  • Can I withdraw the prize if I win?
  • How quickly will I receive the prize money?
  • What are the trading conditions of the contest?
  • How can I deposit my account?
  • When will the deposited funds be credited to my balance?
  • How do USD/EUR exchange rates vary depending on the deposit method?
  • Are my funds safe? Are your accounts segregated?
  • I have submitted a withdrawal request. When will I receive the funds?
  • Do you charge any fees for deposits and withdrawals?
  • What is the maximum amount of deposits?
    The deposit amount is unlimited, and the withdrawal amount should not exceed your free margin.
  • How frequently can I make deposits or withdrawals?
  • Can I submit a withdrawal request if I have open orders?
  • Which currencies can I use to deposit my account?
  • Where can I review my deposit and withdrawal history?
  • How can I withdraw my funds?
  • My withdrawal request status is 'pending'. What does that mean?
  • Why was my withdrawal request rejected?
  • Can I cancel a withdrawal request?
  • I have not received the funds, even though my withdrawal has been processed. What should I do?
  • Can I transfer funds between my real accounts?
  • Are internal transfers instant?
  • Do you charge any fees for internal transfers?
  • Can I apply a deposit bonus to an internal transfer?
  • Who is an IB?
  • How can I open a partner account?
  • What IB commission do you offer?
  • What does 'Active client' mean?
  • What is a 'Valid order' in the IB program?
  • How often is commission credited to partner accounts?
  • Where can I get promo materials?
    You can request promo materials at ib@octafx.com.
  • How can I attract clients?
  • What is a trading signal?
  • What is Autochartist?
  • How does Autochartist work?
  • What is Market Report?
  • How often do you send out the reports?
  • How can Autochartist report benefit my trading?
  • What are prize lots? How are they calculated?
  • Should I trade profitably to receive prize lots?
  • Where can I check my prize lots, and what can I exchange them for?
  • Why don't I receive prize lots even though I'm trading?
  • Can I withdraw prize lots or add them to my balance?
  • Do prize lots affect my deposit bonus lots?
    Prize lots don't affect your deposit bonus lots in any way.
  • The pin is required on checkout. What PIN is that?
  • What address should I use for delivery? Can it be different from the one I specified in my profile?
  • Are gifts delivered for free?
  • Can I change my order?
  • Can I order the same gift multiple times?
  • How long does it take for my gift to arrive?
  • It's been more than 2 weeks since I ordered the gift. Where is it?
  • Can I track my order?
  • Are Trade and Win gifts free of charge?
  • Can I share photos of my gift?
  • How to participate in #TradeAndWin 25 lots raffle?
  • I ordered a gift and it looks different. Why?
  • How can I join Trade and Win?
  • Who can participate in Trade and Win?
  • Can I claim better gifts if I reach a higher status in the Status Program?
  • How does a faster accumulation of prize lots in Trade and Win work?
  • How do I choose a Master Trader to copy?
  • How can I copy from a Master Trader?
  • What is the commission for copying?
  • How do I stop copying a Master Trader?
  • How can I withdraw my profit?
  • Can I stop copying a Master Trader?
  • How can I become a Master Trader?
  • How do I adjust the amount of the commission I charge my Copiers?
  • When do I get the commission from my Copiers?
  • When is the commission charged to my Copiers?
  • How do I receive the commission?
  • How much do I have to pay for using the service?
  • How is the Master Trader commission calculated?

    The commission is charged from Copiers weekly, on Saturdays, and whenever Copiers reduce their investment or unsubscribe from Master Trader. It is credited to Master Traders' Wallet only once a week, every Sunday after 6 p.m. (UTC).

    We pay a revenue share commission based on Copiers' overall profit (the total profit gained by Copiers in a week or less, including floating loss from open orders). When we calculate Copiers' profit for a particular period, we compare it with their highest overall profit level in previous periods and only charge a commission if the new profit level is higher. Thus, Copiers will only pay a commission if their overall profit increases.

    If a Copier faces a loss, they need to exceed the previous highest overall profit level to be charged the commission. For the Master Traders, that means having profitable orders throughout the week does not always guarantee that they will receive their revenue share commission because the overall profitability of their Copiers matters more.

    Here is an example of how the commission is calculated within five weeks:

    Time period

    Gained profit/loss per period

    Copier’s equity (initial investment is 100 USD)

    Highest overall profit level 

    Description

    Week 1

    +10 USD

    100 + 10 = 110 USD

    10 USD

    Highest overall profit mark is 10 USD, Master Trader receives his commission from the gained 10 USD

    Week 2

    +20 USD

    110 + 20 = 130 USD

    30 USD

    Highest overall profit mark is now set to

    30 USD, Master Trader receives

    his commission from the gained 20 USD

    Week 3

    –10 USD

    130 — 10 = 120 USD

    20 USD

    Highest overall profit mark is still

    30 USD, and as 20 USD is less than 30 USD, no commission is paid to Master Trader

    Week 4

    +10 USD

    120 + 10 = 130 USD

    30 USD 

    The overall profit mark didn’t exceed the previous highest overall profit point of 30 USD, no commission is paid to Master Trader

    Week 5

    +5 USD

    130 + 5 = 135 USD

    35 USD

    The new highest overall profit mark is set to 35 USD, Master Trader receives his commission from 5 USD (35 USD – 30 USD)

  • Why should I enrol in the status program?
  • Which benefits can I receive from each status?
  • How do I reach a higher status?
  • Do I need to pay to enrol in the status program?
  • How long will it take for my user status to change after depositing a certain amount?
  • Does the status program allow me to make instant deposits and withdrawals?
  • What instruments are in the Forex extended group?
    AUDCAD, AUDCHF, AUDJPY, AUDNZD
    CADCHF, CADJPY
    CHFJPY
    EURAUD, EURCAD, EURCHF, EURGBP, EURJPY, EURNZD
    GBPAUD, GBPCAD, GBPCHF, GBPJPY, GBPNZD
    NZDCAD, NZDCHF, NZDJPY

    If you hold Gold or Platinum status, you can benefit from a spread reduction for all pairs of this group.
  • Will I lose my status if my overall balance drops below a certain threshold?
  • Does the scope of gifts in Trade and Win depend on my status?
  • What are the VIP events?
  • How does a faster accumulation of prize lots in Trade and Win work?
  • How does the spread reduction work?
  • What is shares trading?
  • How do I start trading shares?
  • How many shares can I trade?
  • What is the commission for trading shares?
  • What can I do with the shares I invested in?
  • Can I use leverage when trading shares?